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001-es BibID:	BIBFORM089578
Első szerző:	Al Jafa, Hasan (Ph.D hallgató)
Cím:	Improving ERP Software Selection Process by Integrating QFD with AHP Approach / Hasan Al Jafa
Dátum:	2020
ISSN:	2344-1712
Megjegyzések:	Many organizations have realized the importance of establishing a reliable connection with their customers to identify their requirements, identify IT failures, answer customer queries, and provide real-time customer support in technical issues. CRM software vendors have provided various solution packages to meet companies' requirements and needs, but choosing the best one requires a full understanding of the elements involved and considering them in the decision-making process. Many decision-making approaches have been introduced to solve complicated selection problems; each method used has advantages and disadvantages. This article presents an integrated model of one of the most efficient decision-making methods, the AHP "Analytic Hierarchy Process" combined with the QFD tool. AHP has a consistency tool to measure the reliability of decisions but does not consider stakeholders' needs. In contrast, QFD does, and it provides a full overview of the technical parameters and areas for possible improvements. The integration of these two methods will eliminate the disadvantages of using each alone and create a reliable model to help in complex decisions that may define a new enterprise's success or failure.
Tárgyszavak:	Műszaki tudományok Informatikai tudományok idegen nyelvű folyóiratközlemény külföldi lapban folyóiratcikk QFD AHP IT Support Decision making Integrated MCDM ERP software selection
Megjelenés:	Network Intelligence Studies. - 8 : 16 (2020), p. 157-167. -
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